Luke Taylor-Sales

Luke Taylor-Sales is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at Brighton & Hove Buses and Metrobus since February 2014. In this role, responsibilities include maintaining customer engagement channels, ensuring bus accessibility and safety, and overseeing the retail pricing strategy. Luke leads a diverse team of customer service personnel and has previously held the position of Customer Services Manager, managing various teams across multiple retail sites. Prior experience includes roles as Commercial Development Officer and Roadside Infrastructure Officer at Metrobus. Luke holds a National Certificate in Occupational Safety and Health, obtained from the National Examination Board for Occupational Safety and Health, with a distinction.