Brisbane North PHN
Alicia Reid is an experienced professional in the healthcare sector with a focus on mental health, patient experience, and workforce capability. Currently serving as Team Leader for Mental Health Reform at Brisbane North PHN, Alicia leads a team addressing the needs of individuals facing moderate to complex mental health challenges. In previous roles, Alicia has contributed significantly as National Operations Manager at Care Opinion Australia, supporting patient-centered health systems, and as Capability Coordinator at Lives Lived Well, enhancing workforce training programs. A solid foundation in project management and instructional design, combined with a Bachelor's degree in Business Health Administration from QUT, underscores Alicia's commitment to improving health outcomes through innovative service delivery and seamless care experiences.
Brisbane North PHN
We support clinicians and communities in Brisbane’s northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. Our region covers approximately 4,100 km2 of urban, regional and rural areas, with a population of over 960,000. We are one of 31 Primary Health Networks across Australia. Our key objectives are: - to increase the efficiency and effectiveness of medical services for patients; particularly those at risk of poor health outcomes - to improve coordination of care to ensure patients receive the right care, in the right place, at the right time. We achieve these outcomes by: - understanding the health care needs of our community through analysis and planning, helping to identify and address service gaps - providing practice support services so that GPs are better placed to provide care to patients, keeping them healthy and out of hospital - supporting general practices in attaining the highest standards in safety - assisting general practices in understanding and making meaningful use of eHealth systems - working with other funders to purchase or commission health services for local groups most in need, including patients with complex chronic conditions or mental illness. See the specialties section for a list of the healthcare and support programs we manage for people living in our community. Brisbane North PHN acknowledges Aboriginal and Torres Strait Islanders as the first people of Australia and we pay our respects to the Traditional Custodians on whose land we walk, we work and we live.