Alex Hughes

Alex Hughes is a seasoned aviation professional with extensive experience at British Airways since June 2013, currently serving as the Senior Manager of Operations Control within Global Operations. With a focus on safety, punctuality, and customer experience, Alex has led various teams, including the Integrated Operations Control Centre, ensuring seamless performance across the global network. Previous roles at British Airways include Global Operations Duty Manager, Customer Journey Manager, and Lead Customer Service Manager at Heathrow Airport. Alex's earlier experience at Servisair and Compass Group, combined with a Bachelor's degree in Airline & Airport Management from the University of West London and a Higher National Diploma in Travel & Tourism from Bournville College, contribute to a robust background in the aviation industry.