Charlotte Smith

Charlotte Smith is a seasoned professional in commercial payments and marketing, currently serving as the Senior Commercial Payments Lead at British Airways since September 2018, where responsibilities encompass managing key payment partner relationships and shaping payment strategy. Previously, in roles such as Payments Commercial Manager, Charlotte oversaw a payment partnership portfolio exceeding £12 billion and focused on revenue optimization. Experience also includes positions as Payments Lead - Cost, Global Customer Communications Manager, and Account Manager at Softcat plc, along with a commercial marketing internship at Waddesdon Manor. Educational qualifications include a First Class BA (Hons) in Marketing from the University of Liverpool and A Levels in Business, Psychology, and English Literature from The Beaconsfield Secondary School.