Josue Ortiz

Josue Ortiz is an experienced professional in operations and technical support with a strong background in managing large teams across various sectors. Currently serving as Engagement Center Operations Manager at BAT since August 2021, Josue manages a significant workforce to enhance consumer care and virtual trade marketing for the US market. Prior to this, Josue held key roles including US & LATAM Service Desk Manager at Teletrac Navman, leading a team of over 70 personnel, and Technical Support Assistant Manager at Teleperformance, overseeing 80 help desk agents. Earlier experience includes roles at Atos and Multimedios Redes, focusing on incident management, KPI measurement, and training initiatives. Josue began a career in operations at Teleperformance Mexico, where foundational skills were developed. Josue earned a degree in Electronics and Communications Engineering from Universidad Autónoma de Nuevo León.