Alok Dutt

Alok Dutt is a seasoned CRM systems specialist at BC Ferries since January 2019, responsible for maintaining and supporting CRM business applications while ensuring customer data access and security compliance. Previous roles include Assistant Manager at Vodafone, where tactical development led to a 60% reduction in manual effort, and Network Specialist at Aricent, serving as a subject matter expert for Siebel CRM applications. Alok has also held various positions at Tech Mahindra, including Sr Software Engineer and PMO Assistant, in addition to serving as an Application Support Analyst at Infosys. Educational qualifications include an MBA in Operations from ICFAI University, a B.E. in Mechanical from Savitribai Phule Pune University, and certifications in Salesforce administration, TOGAF 9, and ITIL V3.