British Columbia Utilities Commission
Stephanie Lou-Hing is a seasoned professional in human resources and corporate services, currently serving as a Human Resources & Corporate Services Generalist at the British Columbia Utilities Commission since September 2020. With a strong background in the hospitality industry, Stephanie has held prominent positions such as Director of Events & Catering and Event Sales Manager at Shangri-La Hotels and Resorts from April 2012 to September 2020, and Catering Coordinator at Pan Pacific Hotels and Resorts prior to that. Stephanie's career began at Westwood Plateau Golf & Country Club, where roles included Events Manager and Administrative Assistant, and further includes experience as a Sales Associate at Aldo Group. An accomplished academic, Stephanie holds a Bachelor's Degree in Tourism Management from Capilano University, a Post Baccalaureate Certificate in Commerce with a focus on Human Resource Management from Thompson Rivers University, and a Diploma in Hotel & Restaurant Management from Douglas College.
British Columbia Utilities Commission
The British Columbia Utilities Commission (BCUC) is an independent regulatory tribunal established by the Provincial Government. As a quasi-judicial tribunal, the BCUC is an independent decision-maker and has the power to make legally binding decisions. The BCUC operates under and administers the Utilities Commission Act. Our primary responsibility is regulating natural gas and electric utilities. We also regulate universal compulsory automobile insurance rates (basic auto insurance) of the Insurance Corporation of British Columbia (ICBC) and intraprovincial pipelines. In addition, we manage the Customer Choice Program for gas marketer customers and handle customer inquiries about regulated entities. Our mandate is to ensure British Columbians receive safe, reliable and non-discriminatory energy services at fair rates from the entities we regulate and that shareholders of these bodies have a reasonable opportunity to earn a fair return on their investments. As well, the Commission ensures ICBC provides basic auto insurance in a way that is adequate, fair, just and reasonable. The BCUC encourages public participation through a fair, transparent and inclusive process. Public involvement in our proceedings ensures decisions are made in the public interest and take into consideration the relevant views. For more information about the Commission please go to our website at www.bcuc.com