James Bell

James Bell is a seasoned professional with extensive experience in operations and customer service, currently serving as the Operations Manager for Smart Telephony at British Gas since November 2014. In this role, James leads technical support efforts, focusing on continuous improvement and efficiency in field access to technical support. Previous positions at British Gas include roles as a Safety Assurance Expert and Smart Energy Expert, where James contributed to domestic metering solutions and upheld safety practices. Prior to British Gas, James held various supervisory and procurement positions at Morrisons and the Ministry of Justice UK, respectively, showcasing expertise in staff training, customer service excellence, and procurement processes. Beginning a career in retail at Sainsbury's, James developed strong customer service skills and a solid foundation in operational protocols.