Kishan Chavda

Kishan Chavda is an experienced Knowledge Analyst at British Gas, demonstrating expertise in New Energy Platforms since October 2021. Prior roles include Help Desk Specialist at British Gas Evolve, where Kishan provided complex webchat support and quality assurance, and Quality Analyst at British Gas Business, focusing on complaints and compliance, risk identification, and root cause analysis. Kishan has held several positions at British Gas, including Quality and Compliance Coordinator and Complaints and Compliance Coordinator, showing a strong background in process improvement, stakeholder training, and performance reporting. With a robust educational foundation, including degrees in Business Studies and certifications in leadership and lean thinking, Kishan is dedicated to enhancing customer experience and operational excellence.