Laura Robinson

Laura Robinson is a seasoned professional with extensive experience at British Gas, where roles have included Conduct Risk Business Manager and Conduct and Compliance Manager since November 2008. Laura excels in managing conduct and compliance responsibilities for UK Field Operations, focusing on customer satisfaction, quality, and efficiency. Key achievements include driving a culture of service excellence, supporting the development of frameworks for regulatory risk management, and providing critical reporting to the Managing Director. Prior positions include Operational Compliance Analyst, Customer Assurance Analyst, Customer Service Advocate, and Customer Service Advisor at British Gas, along with a brief tenure as a Recruitment Consultant at Rilwood Associates Limited and various roles at Virgin Active from April 2006 to November 2008. Education was completed at Outwood Grange High School from 1997 to 2002.