Stephen Metcalfe

Stephen Scott is a Customer Insights Analyst at British Gas since September 2023, bringing a wealth of experience from a decade at Sky where roles included Senior Insight Analyst, Senior Improvement Analyst, Customer Operations Analyst, Broadband Assurance Analyst, and Customer Service Advisor. Previous experience includes serving as a Customer Service Representative at Carillion and a Production Operator at Ferschl Group, along with self-employment in the construction industry. Stephen’s educational background includes studies at Derwentside College and Newcastle College.