Steven Coulthard

Steven Coulthard has extensive work experience in customer service and operations. Steven worked for British Gas as the Head of Energy Customer Service UK, where they led teams in acquisition, retention, social media, complaints, and moving home customer service. Steven resolved over 3 million customer queries annually in a highly regulated business. Steven also served as the Head of Customer Service (Complaints) at British Gas and as the Service Excellence Manager for business and residential debt operations. At Vodafone UK, they held roles such as Customer Service & Operations - Capability Manager, NPS Manager - Commercial Operations Strategy, Operations Manager - Commercial Delivery, and Team Manager Coach. Throughout their roles, Steven focused on improving customer service, driving business performance, and delivering key projects.

Steven Coulthard's education history begins in 1995 when they attended Kingsway High School. Steven completed their GCSE with a grade of C+ in English, Business, R.E, and Sports Science. During this time, they also obtained a Mathematics NVQ Level 3 degree.

In 2015, Steven enrolled at Birkbeck, University of London, where they pursued a Mini MBA. Their studies focused on People, Leadership, Strategy, Marketing, and Finance. Steven completed this program in 2016.

In addition to their formal education, Steven also holds a certification in Six Sigma - Yellow Belt, although the institution and the year of acquisition are not provided.