Ais Vikki Keene Ains

Vikki Keene, AIS, AINS, serves as the Customer Support Manager at BRMS since January 2017. With extensive experience in customer service and insurance, Vikki previously held several positions at TDIC Insurance Solutions, including Lead/Supervisor Member Service, where supervision of a customer service call center led to exceeding sales and service expectations. Further roles at TDIC included Member Service Specialist III, addressing inquiries across personal and commercial lines. Earlier career highlights include positions as Inside Sales Representative at Hosford Insurance Agency Inc, Sales Consultant at Trav-Cal, Business Development Manager at The Loan Docs, and Express Claims Adjuster at USAA. Vikki holds Associates degrees in General Insurance and Insurance Services from The Institutes and has an educational background from American River College.