Samuel Yii is an experienced professional in customer support and technical management with a career spanning over two decades. Currently serving as a Regional Support Manager at Broadcom Inc. since November 2018, Samuel advocates for customers and aligns with sales teams to ensure satisfaction and address key product upgrades. Prior experience at CA Technologies includes roles such as Global Escalation Manager, where Samuel led corporate-level support escalations, Director of CA Support overseeing a large team across the APJ region, and Support Delivery Manager, focusing on quality improvements in customer support. Samuel's career began at Netegrity as a Technical Support Team Lead, complemented by a Bachelor’s degree in Business Information System from Campbell University and a Diploma in Business Information System from Tunku Abdul Rahman University College.
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