Bill Hutchinson is an experienced professional in consumer and customer operations, currently serving as the Director of Consumer at Virgin Media Ireland since November 2020, where responsibilities include overseeing commercial activities within the Consumer division. Prior to this role, Bill held positions at Dropbox as Director of Global Product Operations and Customer Advocacy, and Senior Director of Customer Operations at Ryanair. Bill's career also includes experience at eBay, where leadership was provided for customer experience and service design across multiple markets. Bill holds an MBA from Trinity College Dublin and a Green Belt in Lean Six Sigma from SQT Training Ltd.