Miguel Portillo

Miguel Portillo has a diverse work experience, with their most recent role being a Customer Care Specialist at Broadly since March 2022. In this position, they provide top-notch customer support through various channels such as phone, email, and chat. Miguel is skilled at identifying and solving customer issues, as well as knowing when to escalate problems to other teams. Prior to joining Broadly, Miguel worked as a Case Navigator at AM TRACE from August 2021 to February 2022. Miguel also served as a Case Investigator and primary point of contact for COVID-19 positive individuals at AM TRACE from September 2020 to June 2021. Miguel has also gained research experience during their time at California State University, Long Beach, where they worked as a Research Assistant. Miguel conducted interviews, collected data, and analyzed results using tools such as SPSS. Miguel also presented their research findings at various conferences both on and off campus.

Miguel Portillo obtained a Bachelor's degree in Psychology with a minor in Information Systems from California State University, Long Beach, spanning from 2015 to 2019. In addition, they have obtained several certifications related to User Experience Design from LinkedIn, including "Become a User Experience Designer," "Illustrator for UX Design," "Photoshop for UX Design," "Sketch for UX Design," "UX Design: 1 Overview," "UX Design: 2 Analyzing User Data," "UX Design: 3 Creating Personas," "UX Design: 4 Ideation," "UX Design: 5 Creating Scenarios and Storyboards," "UX Design: 6 Paper Prototyping," "UX Design: 7 Implementation Planning," "UX Foundations: Multidevice Design," and "UX Foundations: Prototyping," all achieved in August 2020. Additionally, they have obtained certifications in Excel 2019 Essential Training, InVision Essential Training: Studio, Learning Excel 2019, and Planning a Career in User Experience in December 2019.