Collections Specialist

POSITION DETAILS:

DEPARTMENT: Finance

LOCATION: Remote in Colombia

REPORTS TO: Credit Collections Manager

POSITION SUMMARY: 

Broadvoice is looking for an experienced Collection Specialist to join our growing team. 

YOUR DAY-TO-DAY:

• Contact customers via phone and email to collect past-due invoices.
• Communicate with Sales to advise when customers are placed on credit hold.
• Interact with various departments to resolve customer issues.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

WHAT YOU BRING TO THE TEAM:

• 2+ years’ experience in Commercial Collections.
• General computer skills (Excel, Word, etc.).
• Excellent communication skills (written and oral).
• Must have good administrative and organizational skills and ability to manage stress.
• Skilled in negotiation.
• Proficiency in Spanish and English (mandatory).

WHY BROADVOICE:

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.