Bromford
Kim Avery possesses extensive experience in customer service and management, currently serving as Head of Customer Experience at Bromford Housing Group since November 2003. In addition to this role, Kim is an Advisory Board Member for the Lymphoedema Training Academy since January 2022. Previous positions include Customer Service Manager at Capita, where Kim worked from November 1997 to November 2003, and Customer Service Manager at South Staffs Water from July 1986 to November 1997. Kim holds a Master's degree in Business and an MBA from Aston University, completing studies there from 1990 to 1994.
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Bromford
We’re a housing association – one of the biggest in the country, with almost 45,000 homes across central and south west England. While we believe in providing warm, safe and secure homes, ultimately we’re a people business. Not only do we care about the 100,000 people who live in our homes, we want them to thrive. We believe that having a great place to call home is just the start and with the right relationships and someone who believes in your potential, almost anything is possible. Our customers are the people that live in our homes for rent and shared ownership. Our customers are also those who rent our garages and our commercial buildings and those buying one of our homes for outright sale. That’s why we will continue to make a difference by investing in relationships and in connecting people, so our customers get to where they want to be. Because when they succeed, we succeed and that success drives us to do even more. That's why our purpose is simple and honest: We invest in homes and relationships so people can thrive.