Steve Bertels

Steve Bertels has extensive experience in IT service management, currently serving as an Incident and Problem Manager at Brussels Airport Company since November 2022. Prior to this role, Steve held various positions, including Senior Solution Consultant at OMNINET Software Solutions for over 13 years, ITSM Consultant at Synergics, Project Manager for ITSM tool migration at Xedis, and IT services engineer at Skillteam. Steve possesses a deep knowledge of ITIL processes, object-oriented programming, and low-level programming languages, with proven abilities in translating business requirements into technical specifications, creating analytic reporting, and executing process models. Steve's educational background includes multiple certifications in ITIL and project management, as well as a graduate degree in Information Technology from Groep T - Internationale Hogeschool Leuven.