Carlos Lourenco

Carlos Lourenco has a diverse work experience spanning over two decades. Carlos recently held the position of Senior Director of Product & Technology Operations at Bryj Technologies, Inc. starting from April 2023. Prior to that, Carlos worked at Kent Building Supplies as the Director of Ecommerce & Customer Experience. In this role, they led the Interconnected E-commerce division, oversaw digital properties and development, and managed areas such as budget forecasting, order fulfillment, and revenue generation. Carlos also gained valuable experience at The Home Depot, where they held senior management roles in Ecommerce Customer Experience & Order Management Operations. Carlos was responsible for driving performance, improving customer experience, and implementing strategic initiatives. Carlos also worked at Metroland Digital as the Director of Sales and Operations, contributing to the growth and revenue generation of the Digital Commerce Unit. Earlier in their career, Carlos held positions as the Director of Operations at Torstar Digital and the Director of Sales and Operations at Sun Media (Quebecor Media). Their experience also includes leading customer experience initiatives as the Head of Customer Experience at The Minacs Group. Overall, Carlos Lourenco's work experience reflects their expertise in ecommerce, customer experience, operations management, and strategic leadership.

Carlos Lourenco obtained a Diploma in Legal Administration and Business from Fanshawe College. Additionally, they hold certifications in TESOL and TICO, the latter of which was obtained from the Travel Industry Council of Ontario, which serves as Ontario's Travel Regulator. No specific details regarding the timing or institution for the certifications have been provided.