Ashley Jude

Ashley Jude has extensive experience in customer service and business support, currently serving as a Business Support Manager at BSI Financial Services since June 2015. In this role, Ashley collaborates with the Business Reporting Team to develop reports and dashboards focused on portfolio management and customer outreach performance, while also monitoring forecasting spikes for call center staffing adjustments. Previous roles at BSI include Business Analyst, where Ashley provided application support for various systems, and Customer Service Supervisor, leading a team of over 40 representatives in achieving outstanding performance metrics. Ashley began a career in customer service with earlier positions as a Complaint Resolution Specialist and Customer Service Representative, and prior experience includes working as a Customer Service Representative at BLAIR. Ashley holds a degree from PennWest Clarion, earned between 2016 and 2022.