Odile Jagsch is a Senior Business Consultant in CX Strategy & Transformation at msg, with a focus on guiding brands toward customer centricity since August 2021. Odile Jagsch has accomplished various consultancy programs, including building customer journeys for financial services, revamping customer feedback management for a B2B organization, and implementing customer feedback platforms. Prior to this role, Odile Jagsch spent a decade at Kantar in multiple capacities, culminating in the position of Global Associate Director for Customer Experience, where involvement in real-time and strategic CX programs was key. Odile Jagsch holds a Diplom in Psychology from The Julius Maximilians University of Würzburg and has studied as an Erasmus student at Universidad de Granada, along with completing German Abitur at Deutsche Schule Athen.
This person is not in the org chart
This person is not in any teams