Charlotte W. is an experienced leader in customer experience research and user experience design, currently serving as the Director of Customer Experience Research at Baylor Scott & White Health and as the Principal UX Researcher at CES Insights Lab. Previously, Charlotte held multiple positions at Visa, including Senior Director of Design Research, where a successful UX research function was developed, enhancing product adoption and accessibility. Additional roles included Director of Design Research & Operations, where research operations were established, and Principal UX Researcher, focusing on B2B and B2C projects. Charlotte's career also includes a position as Lead User Experience Researcher at BancVue and Senior User Experience Designer at Advanced Solutions International, Inc. Charlotte holds a Bachelor of Arts in Social Sciences from Rice University.
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