Alan Hogan

Alan Hogan is an experienced professional with a strong background in technical support and management within the telecommunications and IT sectors. Currently serving as Wholesale Product Manager and Operations Team Manager at BT Ireland since June 2017, Alan handles customer queries, performs troubleshooting, and manages service-related issues. Previous roles include Technical Support Executive at HCL Technologies, where responsibilities included resolving technical inquiries, and IT Support Analyst at Advance Systems, focusing on software support and system management. Alan's early career features roles such as Shop Supervisor at Hallmark Cards and Personal Assistant & IT Support at M&M Enterprises. Alan holds a 2.1 Honours Bachelor Degree in Computer Science from the National College of Ireland, along with a Higher Certificate in Computing Applications and Support.