Dylan Phelan

Dylan Phelan is a seasoned professional in the field of technical support and management, currently serving as a Senior Services Manager at BT Ireland since April 2018, following roles as Service Assurance Manager and Second Level Engineer. Prior experience includes working as a Quality Analyst and Technical Support at HCL Technologies, as well as a brief stint as a Sales Assistant at JD Sports Fashion plc, where Dylan facilitated customer inquiries. Earlier in the career trajectory, Dylan gained hands-on experience as a Plumber Assistant at A Rate Plumbing and Heating. Academic qualifications include a VETAC Level 5 in Computer and Network Engineering from Colaiste Ide and a Professional Diploma in Customer Experience from The CX Academy, alongside a Leaving Certificate from Larkin Community College.