Michelle McLaughlin

Michelle McLaughlin currently serves as a Digital Product Owner at BT Ireland since September 2020, having previously held various roles at BT since 2004, including Digital Product Owner, Senior Incident, Change and Problem Manager, and Network Optimisation Manager. Responsibilities have included leading teams to manage major system incidents, ensuring the integrity of network operations, and supervising customer care functions. Through roles such as Transmission Operations Manager and Complaints Manager, Michelle has demonstrated expertise in team leadership, process oversight, and commitment to high-quality customer service across multiple operational areas.