Vivek Srivastava

Vivek Srivastava currently serves as the E2E Experience Management Lead at BT Group, focusing on holistic service experience management since June 2023. Previous roles include Manager of Service Sustainability and Customer Success Manager at DLT Labs, where customer service was emphasized. At BT Eserv India Pvt Ltd, Vivek managed Network Operations for a major banking client, overseeing various ITIL functions. Additionally, experience as Lead Consultant for Service Assurance Tools Management at British Telecom Global Services India Limited involved overseeing tools related to event management and automation. Prior experience at Tech Mahindra Limited encompassed roles in service delivery and network integration management, along with providing L2 support at Bharti Airtel Services Limited. Vivek holds a B.Tech in Electronics & Telecommunication from U.P. Technical University.