Isabela Ferreira

Isabela Ferreira is an experienced professional in customer experience and customer success, currently serving as Executive Director at BTG Pactual since September 2018. Prior roles include Director and Associate Director at Genial Investimentos, where responsibilities included customer service management, as well as various positions at XP INVESTIMENTOS, focusing on middle office operations. Isabela Ferreira's educational background includes studies at Centro Universitário FMU | FIAM-FAAM from 2015 to 2018 and at Pontifícia Universidade Católica do Rio de Janeiro from 2011 to 2015.