Jenny L

Service Delivery Team Lead at Bud Systems

Jenny L has a diverse work experience spanning multiple industries. Jenny started their career at KCOM, where they served as a Sales Order Processor and then as an Account Support Executive, managing key client accounts and ensuring customer satisfaction. Jenny also worked as a Business Analyst, coordinating software development projects.

Jenny then moved on to Business West, where they held various roles. As a Business Advisor, they promoted the benefits of superfast broadband to SMEs and helped improve their digital practices. In their role as a Project Engagement Officer, they managed a digital support platform and provided support to clients.

Jenny later joined Creditcall as a Junior Project Manager and contributed to their project management activities. Jenny then returned to Business West as a Business Adviser, where they supported SMEs in the skills sector and provided advice on talent development and apprenticeships.

Most recently, Jenny worked at Bud Systems as a Service Delivery Team Lead. Jenny led and managed technical support teams, ensuring customer satisfaction and adherence to SLAs. Jenny also played a key role in recruitment, training, and performance management.

Throughout their career, Jenny has acquired certifications in leadership and management and Agile service management. Their experience showcases their adaptability, strong communication skills, and ability to drive efficiency and knowledge exchange in a team.

Jenny L attended Hanham High School from 1996 to 1999. No degree or field of study was specified.

Links

Previous companies

KCOM logo

Timeline

  • Service Delivery Team Lead

    September, 2020 - present

  • First Line Support

    April, 2020