Konrad Solis

Konrad Solis has a diverse work experience spanning various roles and industries. Konrad has been working at Bugcrowd since 2018, starting as a Customer Success Manager and progressing to become a Senior Technical Customer Success Manager. At Bugcrowd, Konrad is responsible for managing customer relationships and ensuring their satisfaction.

Before joining Bugcrowd, Konrad worked at Syniverse as a Supervisor Roaming Coordination from 2016 to 2018. In this role, they managed a team of Customer Operations staff and resources to provide customer support satisfaction. Konrad also handled customer escalations, conducted quality monitoring, and provided guidance and training to team members.

Prior to that, Konrad worked as a Product Manager at Grupo Prides from 2014 to 2016, overseeing product development and management. Konrad also gained experience as a Local Account Manager at GomezLee Marketing from 2013 to 2014, where they managed local accounts.

Konrad's earlier experience includes working as a Technical Support Agent at Teleperformance in 2012 and as a Public Policy Consultant at Interpeace in 2011.

Overall, Konrad Solis has acquired a strong background in customer success, team management, product management, and policy consulting throughout their varied work experience.

Konrad Solis pursued their education by obtaining a Bachelor's degree in Political Science and Government from Universidad de Costa Rica (UCR) between 2006 and 2011. Konrad furthered their academic journey by enrolling in ULACIT from 2015 to 2017, where they earned a Master of Business Administration (MBA) with a specialization in Business Administration, Management, and Operations.