Shannon Hancock

Shannon Hancock is a Strategic Claims Manager at Bupa with previous experience as a Squad Captain at Monzo Bank. At Bupa, Shannon leads a team of assessors to improve customer outcomes and streamline the claims process. At Monzo Bank, Shannon successfully reduced call handling time and absence rates while also excelling in roles such as Quality Assurance Specialist and Complaints Handler. With a Masters in Environmental Dynamics and Climate Change from Swansea University, Shannon demonstrates a strong background in science and geography.