Winky Ma is an experienced Vice President of Marketing with a strong background in the banking industry, currently serving as the Head of Customer Excellence at Bupa since 2022. Previously, Winky worked as Principal of Customer Engagement Automation and Customer Experience at AIA Hong Kong and Macau from 2019 to 2022. Winky also held the role of VP of Bank and Digital Marketing at China Construction Bank (Asia) Corporation Limited from 2013 to 2019, and began their career as a Management Trainee at Hang Seng Bank from 2010 to 2013. Winky is pursuing a Bachelor of Business Administration in Account and Finance at The University of Hong Kong.
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