Robert Mack

Robert Mack has a diverse work experience spanning several industries. Robert currently holds the position of SR Director of Contact Center, Support and Training at Burroughs, Inc., where they manage teams and systems responsible for handling service calls, technical support, and training. Prior to this, they worked at HP in various roles, including Manager - Customer Success Enterprise and Federal accounts and North/Northwest ADM Manager, where they oversaw teams and delivered managed print solutions. Robert also served as a Global Account Delivery Manager, Client Manager, and IT Specialist - UNIX Presales at HP. Before their tenure at HP, Robert worked as a Senior Technical Consultant at Unison Software and as a Data Center Manager / Warehouse Manager at Wesley Jessen. Robert also held supervisory positions at PACCAR and Cook Electric, and started their career in internal audit at Motor Coach Industries.

Robert Mack's education history is as follows:

Robert attended Olivet Nazarene University from 2002 to 2004, where they obtained an MBA degree in Business Administration.

From 1982 to 1997, Robert attended Elmhurst University and earned a BS degree in Business Administration.

From 1978 to 1980, Robert attended Wilbur Wright Junior College and obtained an A.A degree in Liberal Arts.

In 1977, Robert briefly attended Dominican University and Rosary College, but did not earn any degrees. At Dominican University, they studied Business Administration and Management, General.

In terms of certifications, Robert obtained the following:

- ITIL Foundation Level certification from PeopleCert in March 2023.

- Chapter Leader 2022 certification from the Project Management Institute in December 2022.

- Disciplined Agile Scrum Master (DASM) certification from the Project Management Institute in January 2021.

- Explorer certification from HP in October 2020.

- PMP (Project Management Professional) certification from the PMI Chicagoland Chapter in September 2004.

- Robert also has training in Six Sigma Green Belt but did not specify the institution or the date obtained.

- Additionally, Robert has a US Postal Service Clearance, but there is no information on when or where they obtained it.