Damian Bowen

Damian Bowen FBCS has extensive experience in IT service management and operations, currently serving as Chief Operating Officer at Business Systems and Director of Support Services at acrinax. With a strong focus on service strategy, design, and continuous improvement, Damian has held various strategic roles, including Services Director at Kaptec CX and Strategic Advisor to the Board at The Service Desk Institute. Additionally, Damian has contributed to ITSM initiatives as Chair of the ITSMF Midlands Region and through advisory roles in several organizations, emphasizing the value of IT in enhancing business outcomes. With previous experience at NTT Data Corporation, where responsibilities included overseeing IT service delivery and security, Damian's career is marked by a commitment to making a difference in the IT services landscape.