Carole Bowen

Carole Bowen has extensive work experience in the field of Benefit Operations. Carole started their career at Putnam Investments in 1988, where they held the role of Sr. Manager AVP, Product Support. At Putnam, they managed the implementation and support of Y2K application software and provided day-to-day support for employee statements, system upgrades, and large plan projects.

In 2004, Carole joined Mercer as a Director, where they managed teams responsible for implementing and supporting vendor files and communication forms for Health & Welfare clients. Carole also supported Annual Enrollment for over 40 clients and implemented WebMD for Health & Welfare clients.

Carole then moved to Conduent in 2008, where they served as H&W Business Leader - Co-Sourcing. In this role, they led a team in servicing health and welfare clients, overseeing implementation, transition, and ongoing delivery of administration systems and business processes.

Currently, Carole works at Businessolver, starting in 2018. Carole has held various roles at the company, including AVP, Client Operations Lead and Director, Client Operations. Carole'sresponsibilities include managing the Client Services team and ensuring the delivery of exceptional services to clients. Carole's expertise in management, implementation, client relationships, and ongoing delivery contributes to the success of Businessolver.

Overall, Carole Bowen's work experience showcases their extensive knowledge and experience in the Benefit Operations field, demonstrating their expertise in managing teams, implementing systems, and ensuring client satisfaction.

Carole Bowen pursued their education at Suffolk University from 1986 to 1990. During this period, they successfully completed their Bachelor of Arts degree with a major in Government.