Adedotun Afon

Adedotun Afon has a diverse work experience spanning various roles and industries. They currently work at BuyPower as a Customer Support Manager, responsible for managing the daily operations of the call center and ensuring compliance with company policies. They analyze performance reports and customer satisfaction scores to identify areas for improvement. Prior to this, Adedotun worked at iSON Xperiences Ltd, where they served as a WFM/MIS Executive, responsible for call volume forecasting and resource tracking. They also held the role of Operations Team Lead, managing a team of Customer Service Representatives and overseeing performance monitoring and customer relationships. Adedotun also has experience as a Customer Service Representative at iSON Xperiences Ltd, where they provided technical support and implemented upselling and cross-selling strategies. Furthermore, Adedotun completed their National Youth Service Corp at the Ministry of Water Resources in Asaba, Delta state. They also worked as an IT Intern at the University College Hospital in Ibadan, where they were involved in computer repairs, maintenance, and front-end website design.

Adedotun Afon completed a Bachelor's Degree in Computer Science from Ajayi Crowther University Oyo, spanning from 2010 to 2014.