Mariana J. Hernandez

Mariana J. Hernandez is a skilled customer service representative at BWX Limited, where responsibilities include transitioning customer inquiries to Zendesk and achieving a 95% positive satisfaction rating through effective communication. Previously, Mariana served as a marketing specialist at Autodesk, where contributions to global promotions ensured smooth operational execution. Experience also includes a development internship at America's SBDC, where support was provided for small business success, and roles in marketing at The Pao Creative and Good Pharma, focusing on content creation, market research, and email campaigns. Early career positions at Follett, Giants Community Fund, Ulta Beauty, and Boys & Girls Club fostered strong customer service and community engagement skills. Mariana holds a Bachelor of Arts in Business and Psychology from Dominican University of California.