Kareem I. currently serves as the Senior Media Monitoring Team Lead at Rawnaa Media and the Head of Reporting & Analysis at ByGrit., specializing in data analysis and social media strategy optimization. Previously, Kareem held the position of Senior Social Media Analyst at CARMA, focusing on user engagement analysis and web traffic reporting. Kareem's extensive experience in customer support and account management includes roles at Vodafone, where responsibilities ranged from managing enterprise accounts to providing high-value customer support. Kareem began a career in customer service in various capacities, emphasizing customer experience and satisfaction. Educationally, Kareem holds a bachelor's degree from Helwan University Cairo and a Nano Degree in Data Analysis from Udacity.