JOYCE MWAKAZI

Joyce Mwakazi has three years of work experience. From 2017 to 2020, they were an Insurance Sales Representative at APA Insurance Co. Ltd, where their responsibilities included interviewing prospective clients, analyzing current insurance policies, and explaining the features of various life insurance policies. From 2020 to 2022, they worked as a Receptionist, Administrative Assistant and Customer Care Support at Checkups Medical, where their responsibilities included assisting guests and patients, responding to and forwarding incoming phone calls and emails. Currently, they are a Customer Care Associate at BYON8, where their responsibilities include serving customer queries and support tickets via social media platforms, phone, web and email, as well as performing general administrative tasks.

Joyce Mwakazi obtained a Certificate in Business, Management, Marketing, and Related Support Services from the Kenya Institute of Management (KIM) between 2017 and 2018. In November 2022, they obtained a Data Science Foundations certification from Great Learning, and in September 2022 they obtained a The Fundamentals of Digital Marketing certification from The Open University.