Viktoria Bernhardt-Gutsul

Viktoria Bernhardt-Gutsul is a skilled Customer Care Expert at BYREDO since October 2021, bringing extensive experience in enhancing customer experiences and optimizing processes. Prior experience includes a role in customer experience for the DACH region at Malt, where Viktoria established a new Customer Care center and contributed to user experience improvements, KYC compliance, and internal support initiatives. Viktoria's background also features positions in client relations and administrative support at Laforêt France, Valentino, Yves Salomon, and GROUPE PATRIMOINE360. An educational foundation in commercial assistance from Staatliche Fremdsprachenschule Hamburg further complements Viktoria's diverse skill set in customer care, legal documentation, and multilingual communications.