Emma Cosgrove

Emma Cosgrove is an experienced professional with over 20 years at Bytes Software Services, currently serving as the Head of Business Transformation. In this role, Emma leads strategic initiatives to drive organizational change through innovation and process optimization, having successfully overhauled the Target Operating Model. Previous positions include Head of Business Analysis, where Emma spearheaded the development of an e-commerce platform for Microsoft CSP Marketplace, and Business Analyst, focusing on user-centric process improvements. Emma has also held roles such as Portal Business Development Manager and Account Manager, driving revenue growth and expanding service offerings. Emma started the career at Equanet as a Software Licensing Specialist and Purchase Ledger Clerk.