Shelby Cronk Cpc

Shelby Cronk CPC, CTS is a skilled professional with extensive experience in training and education, currently serving as a Senior Training and Education Specialist at C1 since September 2021, focusing on the Contact Center As a Service (CAS) program and Genesys Cloud. Previously, Shelby held key positions such as Training and Education Specialist at Alaska USA, where the responsibilities included developing and tracking training programs for compliance purposes, and served as an Executive Recruiter at Opti Staffing Group, facilitating the placement of skilled candidates in challenging positions. Educational accomplishments include a Bachelor of Arts in Communication, Journalism, and Related Programs along with a Certificate in Fundraising and Philanthropy from the University of Iowa. Additional experience spans various roles in public relations, communications, and journalism, showcasing a strong foundation in effective communication and program management.