C1
Shelby Cronk CPC, CTS is a skilled professional with extensive experience in training and education, currently serving as a Senior Training and Education Specialist at C1 since September 2021, focusing on the Contact Center As a Service (CAS) program and Genesys Cloud. Previously, Shelby held key positions such as Training and Education Specialist at Alaska USA, where the responsibilities included developing and tracking training programs for compliance purposes, and served as an Executive Recruiter at Opti Staffing Group, facilitating the placement of skilled candidates in challenging positions. Educational accomplishments include a Bachelor of Arts in Communication, Journalism, and Related Programs along with a Certificate in Fundraising and Philanthropy from the University of Iowa. Additional experience spans various roles in public relations, communications, and journalism, showcasing a strong foundation in effective communication and program management.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.