Caio Martins

Governança De Reclamações E Experiência Do Cliente

Caio Martins is currently an Analista de Operações Júnior at C6 Bank, where responsibilities include validating banking products and services while developing support materials using Feuerstein methodologies and 6Ds for internal and external teams. A notable accomplishment includes creating a Soft Skills training track that improved the NPS by 20%. Previously, Caio served in various roles at Atento, including Assistente de operações, where as a Pleno Training and Development Analyst, approximately 120 individuals were trained monthly for a digital real estate company. Experience also includes early roles focused on user experience and training in the gastronomy sector. Education includes an MBA in Adult Education from Universidade Anhembi Morumbi, a course in Applied Neuroscience at USP, and a Bachelor's degree in Arts and Communication from Escola Superior de Artes Célia Helena.

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