Rick S.

Rick S. has over 20 years of work experience in various roles related to customer experience, operations, and workforce planning. Rick most recently worked at CAA-Québec as the Director of Client Experience in the Contact Center. Prior to that, they were self-employed as a Senior Director in consulting, where they focused on maximizing customer experience, driving growth, and implementing best practices. Rick also has experience at Hydro Québec as the Director of Workforce Planning and Administrative Services, and at Cogeco Connexion as the Assistant Director of Analytics and Strategy, Interim Director of Operations, and Assistant Director of Workforce Optimization. Additionally, Rick has worked at Voxdata as the Senior Director of Business Strategy, at Computershare Canada as a Manager in Business Planning and Contact Center Operations, and at SSA Solutions as a Business Analyst. Rick began their career at ACI Telecentrics as the Director of Operations, where they led the launch of a new call center during the Canadian expansion. Throughout their career, Rick has demonstrated expertise in areas such as customer experience, process improvement, digital transformation, business intelligence, project management, and workforce planning.

Rick S. has a diverse education history. Rick has obtained a Postgraduate Degree in Executive Postgraduate Diploma in Digital Business from Emeritus, which is a collaboration between MIT Sloan and Columbia University. Prior to that, they earned a Bachelor's degree in BCom with a major in Marketing from Concordia University.

Rick also pursued an Executive Certificate in Leadership and Strategic Management from Cornell Johnson Graduate School of Management, where they studied Measuring and Improving Business Performance. In addition, they hold a Master of Business Administration (MBA) from École des sciences de la gestion (ESG UQAM). Rick further specialized in Consulting Management by completing a Postgraduate Diploma (DESS) at the same institution.

Aside from their formal education, Rick has also acquired several certifications. Rick obtained a Lean Six Sigma Yellow Belt from CAA-Québec in January 2023. In January 2019, they completed the "Structuring Machine Learning Projects" certification from Coursera. Additionally, they have certificates in Digital Marketing Simulations and Social Media Simulation from Stukent, obtained in November 2018. Rick also holds a Certified Associate in Project Management (CAPM) certification from PMI-Montreal, obtained in 2008.

Furthermore, Rick has completed a course on Data Engineering, specializing in Big Data and Machine Learning Fundamentals, from Google Cloud | G Suite. However, the specific details regarding the time of completion are not provided.