Daniel Acquah

Customer Success at Cadana

Daniel Acquah has a diverse work experience spanning several roles and industries.

Daniel is currently working as a Growth Executive at Cadana, a remote position they started in 2021. In this role, they focus on customer profiling and defining target accounts, with the goal of accelerating productivity for businesses and promoting financial wellness for employees.

Prior to this, Daniel worked as a Sales Development Representative at Cadana, from March 2021 to December 2021. In this role, their responsibilities included prospecting qualified leads, conducting outreach, booking meetings, conducting discovery calls, and product demos to move deals to close.

Before joining Cadana, they worked at Seaweld Travels Limited as an Accounts and Ticketing Sales Rep from September 2017 to February 2020. In this position, they managed petty cash, assisted in preparing payroll, processed transactions, issued cheques, updated ledgers, and created and processed invoices.

Daniel also has experience working as a Customer Care Officer at Access Bank (Ghana) Ltd from August 2016 to August 2017. In this role, they provided telephone and face-to-face services to customers, provided operational and professional support, and cross-sold the bank's products.

Daniel began their career as an Accounting Intern at Seaweld Engineering Services Limited in 2014 and 2015. In this role, they performed basic office tasks, such as account filing, data entry, phone answering, and mail processing. Daniel also processed transactions, issued checks, updated ledgers, and assisted the accountant as instructed.

Daniel Acquah completed their education history with a BSc. in Business Administration with a focus on Accounting from Kwame Nkrumah University of Science and Technology in Kumasi. Daniel attended the university from 2018 to 2020. Before that, they obtained a Higher National Diploma in Accounting from Accra Technical University, where they studied from 2013 to 2016.

Additionally, Daniel has acquired several certifications. In May 2022, they completed a course on Customer Segmentation and Prospecting from Coursera. Also in May 2022, they completed a course on Understanding B2B Business Development from Alison - Empower Yourself. Furthermore, in October 2020, they obtained a Diploma in Customer Service - Revised 2017 from Alison - Empower Yourself.

Links

Timeline

  • Customer Success

    January 1, 2024 - present

  • Growth Executive, REMOTE

    January, 2022

  • Sales Development Representative

    March, 2021

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