Rachel Endfield

Rachel Endfield is an accomplished professional with extensive experience in the energy sector, currently serving as a Customer Operations Area Manager and Business Improvement Practitioner at Cadent Gas Limited since March 2013. With a strong background in performance excellence and lean methodologies, Rachel has driven transformative improvements within gas emergency operations and has successfully implemented process enhancements. Prior roles at National Grid included operational specialist and network operations engineer, where Rachel managed efficiency initiatives and gas emergency teams. Early career experience at British Gas involved customer service and administrative roles. Rachel holds a BA (Hons) in Business Studies from Liverpool John Moores University and an HNC in Business and Finance from St Helens College.