Adnan Shah is a skilled IT professional currently serving as a Service Desk Engineer at CAE Technology Services Limited since February 2024. Prior to this role, Adnan held the position of Information Technology Engineer at HFL Education from December 2022 to February 2024, where responsibilities included managing Active Directory and user permissions across various platforms, overseeing IT infrastructure, performing system maintenance, and resolving technical incidents. Adnan possesses a Master of Science in Cyber Security and Digital Forensics from The University of Huddersfield and a Bachelor's degree in Computer Science from International Islamic University, Islamabad. Proficient in ITIL4 best practices, Adnan has demonstrated expertise in cloud technologies and technical documentation.