Mohamed Ayman

Mohamed Ayman is an experienced Customer Experience Manager currently working at CAFU, where responsibilities include restructuring the CX function and designing customer journey maps that have led to significant turnover increases and cost reductions. Previously, as a Customer Support Manager at Justlife, Ayman managed a multi-channel contact center, enhancing agent productivity and gross margins. Prior roles include Service Delivery Manager at Raya CX, overseeing high-volume customer interactions for Air France/KLM, and leading large customer service teams at Flyin.com and Teleperformance. Ayman's career began in customer service and HR roles with a foundational background in accounting and finance from Ain Shams University.