Collette Campbell

Collette Campbell is an experienced customer services professional with a robust background in leadership and training. Currently serving as Customer Experience Manager at Cairn Housing Association since September 2014, Collette supervises the operation of a Contact Centre, ensuring performance standards and efficient staffing. Previously, Collette worked at HM Revenue & Customs from January 2008 to August 2014, where roles included Team Leader, Business Support Trainer, and Customer Services Advisor. In these positions, Collette managed a team of advisers, conducted performance evaluations, and provided training to new and returning staff, while also responding to customer queries and maintaining accurate records. Educational background includes attendance at St Aidan's High School.