Helena Coutinho

Helena Coutinho is a CX Analyst at Caju. Helena previously worked as an Analista de Atendimento ao Cliente at Nibo from November 2019 to July 2020, where they provided customer support and assistance through both email and chat using the Ladesk system. Helena was responsible for providing a friendly and relaxed customer experience for the platform's users, which offers financial automation products for businesses and obligation control for accounting firms, with the goal of providing an incredible experience!

Before working at Nibo, Helena was an Aprendiz em Ocupações Administrativas at LATAM Airlines from September 2016 to February 2018. In this role, they provided administrative and financial support to the base, as well as internal customer service for airport credentialing processes. Helena was also responsible for controlling and logging expenses through the SAP Netweaver system. As they were an apprentice through CIEE, Helena had to complete one day of theoretical training per week, where they developed various soft skills such as communication, project presentation, and public speaking.

Helena Coutinho works with Anna Sousa - CX Analyst, Julia Condé - CX Analyst, and Lara Ribeiro - CX Analyst. Their manager is Luciana Fraga, CX Manager.